Customer Testimonials

Didn’t expect to buy a car, but Andrew had the exact car I was looking at, ready and waiting, and they gave me a fair trade-in value, couldn’t turn it down! Andrew was friendly and helpful, as was everyone else involved, especially loved that you have a helpful tech expert.

Trevor & his team were AWESOME. I pulled in as they were closing & took the time to save me & my Forester. Gave me a loan 'cause they decided it was hazardous for me to drive further & would fix want my mechanic screwed up.

This is the best dealership that I’ve ever dealt with! The service that was provided by Trevor Lee was outstanding. Not only did Trevor explain what was happening with my car, but he also was honest and let me know that everything was covered under a warranty. I had an appointment out of town and he was able to get my car quickly in and out the staff was welcoming and very friendly. I will definitely be back.

Absolutely wonderful staff. True customer service. Honest and fair.

Caleb was wonderful to work with! He was professional, knowledgeable, friendly, and patient throughout the entire car-buying process. He took the time to answer questions, made us feel comfortable, and never pressured us into making a decision. His honesty and excellent customer service made the experience easy and enjoyable. We truly appreciated his help and would highly recommend Caleb to anyone looking to purchase a vehicle!

I feel like the associates in service are dishonest and sneaky. Every time I bring my vehicle in they find several “red” service recommendations and when I take it to other places for a second opinion they question the validity of the recommendations. I was once taken into a supervisors office to discuss replacing something that wasn’t even necessary to replace. The associate left me feeling like my car was going to break down or leave me stranded and had to tell me in private. Again had it checked elsewhere and the recommendation was found to be bogus. I ... Read More

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Google - Oct 16, 2026

I feel like the associates in service are dishonest and sneaky. Every time I bring my vehicle in they find several “red” service recommendations and when I take it to other places for a second opinion they question the validity of the recommendations. I was once taken into a supervisors office to discuss replacing something that wasn’t even necessary to replace. The associate left me feeling like my car was going to break down or leave me stranded and had to tell me in private. Again had it checked elsewhere and the recommendation was found to be bogus. I only go here if I can’t get in anywhere else. I feel in general this business has dishonest associates who try to take advantage.

Came in for the 108000 mile service on my outback, and even through a series of technical issues on the day of the service the customer service was stellar. Shout out to Cayden, incredibly personable and professional.

Gold Rush Subaru is amazing. Got good gentlemen working there. My car ran out of gas and my wife and kids and I were stranded in their parking lot due to gas prices being so ridiculously high we couldn't even afford gas cause I drive a gas gussler and the gentlemen working there were awesome. Instead of being asked to get the car off their property they helped us and loaned us their 5 gallon gas jug so I could put the gas in the car and were even nice to help me put the gas in the car cause ... Read More

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Google - Sep 21, 2026

Gold Rush Subaru is amazing. Got good gentlemen working there. My car ran out of gas and my wife and kids and I were stranded in their parking lot due to gas prices being so ridiculously high we couldn't even afford gas cause I drive a gas gussler and the gentlemen working there were awesome. Instead of being asked to get the car off their property they helped us and loaned us their 5 gallon gas jug so I could put the gas in the car and were even nice to help me put the gas in the car cause my arm strength isnt great with the illness im struggling with. Thank you gentlemen for your help, my family and i appreciate you all for your help. And I would recommend checking out the dealership everyone they got some amazing cars there hopefully one day when times are no longer tough I could buy and afford one of your vehicles in return of my gratitude. True Gentlemen and scholars. Thank you again Gold Rush Subaru Much respect - The Cantrell Family

We had a really great experience with Andrew at Gold Rush Subaru. He was super nice, knowledgeable, and actually listened to what we wanted and what we could afford. He never made us feel pressured and really did everything he could to get the car into my price range and make everything work. He worked quickly once we were ready to purchase the car and got us out of there and into our new car with minimal stress and fast enough my kids didn’t even get bored waiting. Buying a car can be stressful, but Andrew made the whole ... Read More

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Google - Sep 16, 2026

We had a really great experience with Andrew at Gold Rush Subaru. He was super nice, knowledgeable, and actually listened to what we wanted and what we could afford. He never made us feel pressured and really did everything he could to get the car into my price range and make everything work. He worked quickly once we were ready to purchase the car and got us out of there and into our new car with minimal stress and fast enough my kids didn’t even get bored waiting. Buying a car can be stressful, but Andrew made the whole process so much easier. I really appreciate how patient he was and how much he worked with us. I would definitely recommend Andrew if you’re looking for a Subaru!

Good people... good vibe... I've purchased 3 cars from Gold Rush Subaru through the years! No reason to go 'down the hill' (Roseville) to buy you a new Subi!

Nicest Service team ever! But, I recently had suspensions, alignment and brake work done on my vehicle. As I was driving home, the warning lights came on for tire pressure. When I took my car back in, I was told that two of my four sensors were all of a sudden not working and it was going to cost another thousand dollars to fix. Obviously the work I had done to my vehicle previously caused the new issue. They aren’t taking responsibility so I am not happy.

Dealer began the purchasing process with me after I had already indicated the “final”price I saw on their website and wished to pay for a vehicle in writing, then part way in gave me the run around and removed the dealer discount from the webpage I saw it on, AND acted as if it had never been there. Dishonest.

Gold Rush Subaru have great staff. They are very knowledgable, helpful, and most importantly NOT pushy. The whole process takes some time though, so be prepared to spend be at their dearlership selecting and finalizing your purchase / lease. Their shop is amazingly LARGE and CLEAN! Thanks to Jon and his team. Because of his great knowledge and experience we are very happy with our selection ... a brand new 2026 Subaru Crosstrek. It has been over 20 years since I acquired a new vehicle. This was a great experience leasing a new vehicle at Gold Rush Subaru.

Our contact with sales and finance was a very good experience, unfortunately the detailing was less than satisfactory.

Just bought a 2026 Subaru Outback Wilderness edition! We are so excited! We honestly had such a great experience throughout this purchase! Our salesman was great!! We inquired on line about a couple cars we saw on their website yesterday and Andrew sent videos of each car right away. We decided to drive up from Lincoln Ca after work and test drove the River Rock Pearl color and loved it! Andrew was so nice and knowledgeable and professional. We did not feel any pressure to buy on the spot which was different than other dealerships. We said we would think about ... Read More

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Google - Aug 6, 2026

Just bought a 2026 Subaru Outback Wilderness edition! We are so excited! We honestly had such a great experience throughout this purchase! Our salesman was great!! We inquired on line about a couple cars we saw on their website yesterday and Andrew sent videos of each car right away. We decided to drive up from Lincoln Ca after work and test drove the River Rock Pearl color and loved it! Andrew was so nice and knowledgeable and professional. We did not feel any pressure to buy on the spot which was different than other dealerships. We said we would think about it and then this morning we decided we wanted to buy it, If we could reach a reasonable deal. Through texting and email this morning, which was how we wanted to communicate, we came to a deal we feel really good about! Everyone at Gold Rush was nice and low key and it definitely had a much less corporate feeling there. I love a small town, family vibe and that’s exactly what this experience was like! It was a pleasure doing business both with Andrew and this dealership in general!! If you are looking at Subarus, I highly encourage you to allow them the opportunity to earn your business!

Bought myself my 1st car on my own there. The staff there was wonderful, they let me take my time, no pressure from them at all. They were helpful answering all my concerns and questions. Really pleased how it turned out.

Very disappointing experience with Gold Rush Subaru. From the start, I was clear, transparent, and not interested in haggling or playing dealership games. I was comfortable with the price you quoted (around $X/month) and explicitly stated that I did not need any further reductions. I also shared that another dealer came in at about $X + $20, which was higher than your offer, just to be upfront. Despite that, there was no meaningful follow-up or effort to move things forward. At one point, I was told the price could be reduced to get me in, but I had already made it ... Read More

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Google - Jun 30, 2026

Very disappointing experience with Gold Rush Subaru. From the start, I was clear, transparent, and not interested in haggling or playing dealership games. I was comfortable with the price you quoted (around $X/month) and explicitly stated that I did not need any further reductions. I also shared that another dealer came in at about $X + $20, which was higher than your offer, just to be upfront. Despite that, there was no meaningful follow-up or effort to move things forward. At one point, I was told the price could be reduced to get me in, but I had already made it clear I wasn’t interested in a lower price. That made it feel more like a tactic to get me into the dealership rather than a genuine attempt to work with me. After multiple attempts on my end, it felt like there was no real interest in earning my business. I approached this process honestly and expected the same level of professionalism in return, but that was not my experience. I ultimately chose not to move forward.

Very good

An oil leak was found on my 2023 Subaru Forester Sport. The service Dept went over the top in meeting the needs of getting the part ordered, an unusual find in the tube seal exploding. After it was determined a part needed to be ordered & I needed a loaner. Paul excelled in keeping me informed on what was happening & on getting appropriate approvals. Chris worked out the warranty covering the part & labor costs and he approved an extended loaner agreement due to my need to go to my sister-in-law's memorial service during the time my car is ... Read More

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Google - Jun 17, 2026

An oil leak was found on my 2023 Subaru Forester Sport. The service Dept went over the top in meeting the needs of getting the part ordered, an unusual find in the tube seal exploding. After it was determined a part needed to be ordered & I needed a loaner. Paul excelled in keeping me informed on what was happening & on getting appropriate approvals. Chris worked out the warranty covering the part & labor costs and he approved an extended loaner agreement due to my need to go to my sister-in-law's memorial service during the time my car is being serviced. Kudos and gratitude flow from my blessed heart! C.Brocker

Troy is the best, he hooked me up with great deal. Fully trust recommend this dealership

I just bought a 2026 Forester Limited Hybrid. Initially I only wanted to get OTD pricing and trade in value for my Outback as I didn’t want to be pressured. I was inundated with calls and emails from other dealers but with Gold Rush I dealt with Jonathan. He was great. I didn’t feel any pressure at all. He was responsive to all of my questions and the OTD price remained the same and not changed at last minute unlike previous experiences elsewhere. So Gold Rush got my business. Everyone including Jonathan in sales, Jessica, Jessie and Justin in ... Read More

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Google - Jun 10, 2026

I just bought a 2026 Forester Limited Hybrid. Initially I only wanted to get OTD pricing and trade in value for my Outback as I didn’t want to be pressured. I was inundated with calls and emails from other dealers but with Gold Rush I dealt with Jonathan. He was great. I didn’t feel any pressure at all. He was responsive to all of my questions and the OTD price remained the same and not changed at last minute unlike previous experiences elsewhere. So Gold Rush got my business. Everyone including Jonathan in sales, Jessica, Jessie and Justin in finance have been great. Had my orientation around the vehicle yesterday with Jessie and realized how much I didn’t even know about my old car! Great experience all round buying this time. Thank you Gold Rush Subaru!

I came because of the outstanding service experience with Chris Marceau, but I purchased because of Jess Jasper. Jess was relentless in helping me navigate my next vehicle purchase. She was patient, clear, compassionate, and genuinely committed to helping me find the right Subaru. At every step, she made the process easy to understand and never made me feel pressured. The sales manager also made the paperwork and signing process simple and straightforward. If you’re considering a Subaru, I highly recommend Jess and the entire team at Gold Rush Subaru.

I honestly couldn’t be happier with my experience at Gold Rush Subaru! Buying a car is usually something I dread because of all the games, pressure, and back-and-forth that seem to come with it. This was the complete opposite experience. Cory was fantastic from start to finish. He was honest, upfront, and transparent throughout the entire process, which I appreciated more than I can put into words. At no point did I feel pressured or like I was being sold something I didn’t want. He took the time to answer my questions, explain everything clearly, and made sure ... Read More

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Google - Jun 8, 2026

I honestly couldn’t be happier with my experience at Gold Rush Subaru! Buying a car is usually something I dread because of all the games, pressure, and back-and-forth that seem to come with it. This was the complete opposite experience. Cory was fantastic from start to finish. He was honest, upfront, and transparent throughout the entire process, which I appreciated more than I can put into words. At no point did I feel pressured or like I was being sold something I didn’t want. He took the time to answer my questions, explain everything clearly, and made sure I felt comfortable with every step. What really stood out was that I never felt like I had to play the typical car-buying game. No surprises, no hidden nonsense, just straightforward communication and genuine help. That kind of honesty is rare and it made a huge difference. I ended up driving home in my new 2026 Crosstrek Hybrid Limited and I absolutely love it. The whole experience was smooth, stress-free, and honestly exciting instead of exhausting. If you’re looking for a Subaru and want to work with someone who treats you with respect and keeps things real, ask for Cory. Huge shoutout to him and everyone at Gold Rush Subaru for making this one of the best car-buying experiences I’ve ever had!

My husband and I bought our first Subaru in 2020 from Gold Rush and the experience was superb then so, of course, when we decided to add a new vehicle into our lives our first choice was Gold Rush once again! We wanted to check out the brand new Uncharted EV and our salesperson was Jonathon. He was FANTASTIC! We are new to the world of EV but he has extensive knowledge of many makes and models and easily answered any and all of our questions. As most know, buying a vehicle turns into a long process and he also fed ... Read More

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Google - Jun 8, 2026

My husband and I bought our first Subaru in 2020 from Gold Rush and the experience was superb then so, of course, when we decided to add a new vehicle into our lives our first choice was Gold Rush once again! We wanted to check out the brand new Uncharted EV and our salesperson was Jonathon. He was FANTASTIC! We are new to the world of EV but he has extensive knowledge of many makes and models and easily answered any and all of our questions. As most know, buying a vehicle turns into a long process and he also fed us dinner while working through paperwork, which was incredibly unexpected and so so appreciated! He has continued being involved in answering any questions or concerns we have had since. Absolutely fantastic help. We have had many great experiences through the years at this dealership and this is yet another great one to add to our list. Thank you Jonathon at Gold Rush Subaru!!!

I’ve had multiple excellent experiences at Auburn Gold Rush Subaru, and I can honestly say their team stands out. From the front office to the service department, the customer service is consistently friendly, professional, and genuinely helpful. What I appreciate most is their transparency and straightforward approach. They take the time to explain things clearly, answer questions without pressure, and work with you on pricing in a way that feels fair and respectful. At no point did I feel misled or given the runaround, which is unfortunately rare these days. The entire experience feels smooth, trustworthy, and customer-focused. It’... Read More

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Google - Jun 8, 2026

I’ve had multiple excellent experiences at Auburn Gold Rush Subaru, and I can honestly say their team stands out. From the front office to the service department, the customer service is consistently friendly, professional, and genuinely helpful. What I appreciate most is their transparency and straightforward approach. They take the time to explain things clearly, answer questions without pressure, and work with you on pricing in a way that feels fair and respectful. At no point did I feel misled or given the runaround, which is unfortunately rare these days. The entire experience feels smooth, trustworthy, and customer-focused. It’s clear they value long-term relationships over quick sales. I would absolutely return in the future and wouldn’t hesitate to recommend them to anyone looking for a reliable, honest, and welcoming dealership.

You want a Subaru? Go somewhere else to buy it! One of their clients brought his Subaru in for service, and it was stolen from the dealership. This dealership says they are not liable. That’s probably true because of the paperwork with tiny print was signed. With all the bad press from NOT doing the right thing, this will financially damage the business far more than being responsible for your customer’s vehicles while they are on their property. There’s more than one Subaru dealer out there. Choose wisely.

Gold Rush Subaru is so awesome the sales people there are so awesome they helped us out got us a really good deal on a vehicle I will definitely be recommending friends and family to go to them for their new vehicle.

Jesse was the most understanding and competent person I have had the opportunity to meet and work with. He did a great job showing me how to pair my phone!! In gratitude, Annie

Jonathan was amazing and made my experience calming, memorable and special! I am grateful to have found my “mom” car at such a wonderful lot.

Jonathan and the team were awesome. Defs recommend buy a car here 🤠

Around the middle of April my wife and I were up in Auburn 'playing' and rather spontaneously we swung by Gold Rush Subaru to check out the Forester Hybrid we had heard about a couple years earlier when we began our journey into EV vehicles. It was late on a Sunday and we honestly thought everyone had gone home so we walked the lot checking out new Subarus. Then we heard a voice ask if we needed help and Jess Jasper walked over and introduced herself and answered out casual Qs about Hybrids and whatnot. Even though it was closing ... Read More

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Google - May 27, 2026

Around the middle of April my wife and I were up in Auburn 'playing' and rather spontaneously we swung by Gold Rush Subaru to check out the Forester Hybrid we had heard about a couple years earlier when we began our journey into EV vehicles. It was late on a Sunday and we honestly thought everyone had gone home so we walked the lot checking out new Subarus. Then we heard a voice ask if we needed help and Jess Jasper walked over and introduced herself and answered out casual Qs about Hybrids and whatnot. Even though it was closing time, she was happy to give a test drive but we were feeling guilty of holding someone late. Fast forward six weeks later...we've held her late TWICE, buying that Forester Hybrid that had caught our eye and just now taking advantage of the 0% APR on a fully EV Uncharted. I guess we're done with buying new cars for a while! Jess was amazing, putting us at ease, making the entire experience wonderful and...warm and fuzzy...it was like buying a vehicle from family more than the archetypical 'cars salesperson'. Jesse Lee helped my wife with her Forester after a couple of weeks to learn some tricks and shortcuts to get the most out her car, a very wonderful service! I already have Qs for my opportunity to do the same for the Uncharted (to which Jesse has already answered within 12 hours!!!). The sales & contract portion was just as equally homey. 'ell, I just want to hang out there with what feels like newfound friends and give testimonials on how much we love Subarus and the staff at Gold Rush. I will certainly send anyone I hear thinking of getting a Subaru to Gold Rush to check them out first. Our previous two Subarus came from Maita in Sac and while those experiences were more...typical...they were good but seemed stuffy in comparison. We certainly found gold at Gold Rush. Or copper in the case of my Uncharted. <3 <3

Crappie customer service recommend going anywhere else.

UPDATE!!! Paid Gold Rush Subaru for a diagnostic inspection and was told I needed a transmission replacement. Before authorizing the repair, I sought a second opinion. The second shop identified multiple additional issues and advised that the vehicle was not safe to drive. When I raised concerns, I was told I should bring the vehicle back for another inspection. After already paying for a professional diagnosis and being advised the vehicle was unsafe to operate, I did not believe that was a reasonable solution. I escalated the matter to Subaru of America and provided the details of my experience. Despite ... Read More

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Google - May 20, 2026

UPDATE!!! Paid Gold Rush Subaru for a diagnostic inspection and was told I needed a transmission replacement. Before authorizing the repair, I sought a second opinion. The second shop identified multiple additional issues and advised that the vehicle was not safe to drive. When I raised concerns, I was told I should bring the vehicle back for another inspection. After already paying for a professional diagnosis and being advised the vehicle was unsafe to operate, I did not believe that was a reasonable solution. I escalated the matter to Subaru of America and provided the details of my experience. Despite this, the case was closed without reimbursement or resolution. John Milburn and the team had multiple opportunities to address my concerns, but instead I was left paying for a diagnosis that I no longer have confidence in. If you’re facing a major repair recommendation from Gold Rush Subaru, I strongly recommend getting a second opinion before spending thousands of dollars. It may save you significant money and frustration. ***** I brought my 2015 Subaru Crosstrek to Gold Rush Subaru for a diagnostic and was only informed of one issue. Because I still had concerns, I sought a second opinion from another shop (M45), where an additional issue was identified that was not caught during the original inspection. When I brought this information back to Gold Rush, the response felt more like backpedaling than accountability, followed by an offer to re-inspect the vehicle. Under normal circumstances that may be reasonable, but when you’re dealing with transmission concerns and potential drivability/safety issues, it’s frustrating to feel like you’re back at square one after already paying for diagnostics. I understand diagnostics aren’t always perfect, but confidence in the inspection process matters, especially when customers are making major repair decisions based on that information. I left feeling disappointed and questioning the value of the service I paid for. I’m hopeful management reviews situations like this and focuses on customer confidence and accountability.

Easy process, transparent, non pushy. We’ve bought several vehicles from Gold Rush over the years and everyone we’ve worked with were excellent. This past weekend we worked with Cory Burnett and again, the process was super smooth and easy.

I had an amazing experience at Gold Rush Subaru thanks to Troy and his incredible customer service. After a disappointing interaction with a salesperson over the phone, Troy personally reached out to me because he genuinely cared about making things right. That level of professionalism and accountability is rare these days. From that point on, Troy went completely above and beyond to take care of me. He was extremely helpful, friendly, knowledgeable, and made the entire process smooth and stress-free. You can tell he truly values his customers and wants them to have the best experience possible. If you’re ... Read More

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Google - May 16, 2026

I had an amazing experience at Gold Rush Subaru thanks to Troy and his incredible customer service. After a disappointing interaction with a salesperson over the phone, Troy personally reached out to me because he genuinely cared about making things right. That level of professionalism and accountability is rare these days. From that point on, Troy went completely above and beyond to take care of me. He was extremely helpful, friendly, knowledgeable, and made the entire process smooth and stress-free. You can tell he truly values his customers and wants them to have the best experience possible. If you’re shopping for a car, don’t go anywhere else. Gold Rush Subaru earned my business, and I’ll definitely be coming back in the future. Huge thanks again to Troy for turning the situation around and providing such outstanding service!

Bill McCoy is one of the good guys. Really knows everything Subaru. He listened to what I was looking for and matched me with the perfect vehicle, for myself and my dogs.

Cris is the man.

Visiting from out of town and my car had a couple little things pop up. Called Subaru and Paul in service got me in super quick before my trip home. Friendly, knowledgeable, and took care of me and my car. Highly recommend! Thank you!

I had an amazing experience at Gold Rush Subaru thanks to Corey and his coworker Jessica! Corey was incredibly helpful, kind, and patient throughout the entire process. He really took the time to make sure I felt confident in my decision and never made me feel rushed or pressured. Even when he wasn’t available, he made sure I was still taken care of, which meant a lot. Jessica was also fantastic—super friendly and supportive, and actually did the buying process with me. They both made the whole experience smooth and stress-free. I absolutely love my new Subaru and ... Read More

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Google - May 4, 2026

I had an amazing experience at Gold Rush Subaru thanks to Corey and his coworker Jessica! Corey was incredibly helpful, kind, and patient throughout the entire process. He really took the time to make sure I felt confident in my decision and never made me feel rushed or pressured. Even when he wasn’t available, he made sure I was still taken care of, which meant a lot. Jessica was also fantastic—super friendly and supportive, and actually did the buying process with me. They both made the whole experience smooth and stress-free. I absolutely love my new Subaru and couldn’t be happier with how everything turned out. I highly recommend Corey and Jessica—10/10 experience!

Our experience with Jessica was outstanding. She was very professional, knowledgeable and very kind. She communicated and answered our questions with confidence. At no time did we feel pressured. Make your next subaru purchase from Jessica. You will have no regrets.

I had a great experience with the entire staff with special treatment by Jim and Jesse. They were friendly , helpful and there were no high pressure games or needless delays. Jim and Jesse took the time to explain everything I needed to know about each model I considered. Then we worked on making my cost affordable . I strongly recommend you check them out. I'm so happy to have a hybrid with the price of gas going up daily!

We were looking for a 2026 Subaru Solterra Touring XT leather in Mica Midnight. It was a relatively rare combination at the time but we were able to find it through Carguru and we reached out to Gold Rush Subaru to inquire on it. I worked with Jessica and she was very responsive and friendly. She did let me know that the vehicle was in transit at the time but we were allowed to put a deposit hold on it, which is what we ended up doing. Vehicle shipping can be variable and is out of the dealership's hands. Original ... Read More

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Google - May 1, 2026

We were looking for a 2026 Subaru Solterra Touring XT leather in Mica Midnight. It was a relatively rare combination at the time but we were able to find it through Carguru and we reached out to Gold Rush Subaru to inquire on it. I worked with Jessica and she was very responsive and friendly. She did let me know that the vehicle was in transit at the time but we were allowed to put a deposit hold on it, which is what we ended up doing. Vehicle shipping can be variable and is out of the dealership's hands. Original ETA was 4/22 but was updated to 4/30. The car ended up being delivered on 4/28 (Jessica was prompt to let us know) and we went up to Auburn on 4/29 to pick up. After the vehicle was delivered, we met with Jessica the following day and did our inspections and test drive and proceeded with the purchase. Most of the price negotiating was done online via text message and we confirmed the negotiated price matched what was on paper. We met with the finance person, Justin, and he was very nice. He made the financing portion a quick and pleasant experience. He was not pushy with additional add-ons and is willing to tweak terms and prices if you had interest. After the purchase and finance portion was completed, we met with Jesse and did a detailed explanation of the car's features such as the self-parking feature and the car's infotainment system. Overall, the dealership and their staff were a pleasure to work with. I would consider going back if my next future car is a subaru.

We found that they really worked hard to find us a solution. Jonathan was great at coordinating what we needed with finance office.

Thank you Jonathon for being such a fun part of my experience at Gold Rush Subaru. I truly enjoyed your humor, knowledge, and insight throughout the process. The entire team gets my compliments, I enjoyed each unique personality that I had the pleasure of working with. Thank you for helping me select the perfect vehicle for my lifestyle. 🐾

Had a great experience recently working with Cory Burnette. He was friendly, responsive and answered all our questions. Wouldn’t hesitate going back to this location in the future. We’re very pleased with our new Ascent.

Had a great experience with Cory we have been buying Subarus with him for years and he alway gos above and beyond for us. just a great overall experience at gold rush Subaru

Wonderful experience at Gold Rush Subaru!! Unlike any other car dealership experience. Call Jonathan!! He was great to work with and highly recommended! Thanks Jonathan, Justin, and team!

We just had a great experience purchasing a new vehicle from Gold Rush Subaru, specifically Bill McCoy. We knew basically what we wanted when we walked in, a Subaru Forester Hybrid. Bill took us through our options, had me test drive one, and showed us all the features this vehicle had. When they didn't have the color I was hoping for, they did a search and found one in the Sacramento area and had it driven up for me. Bill was not only extremely knowledgeable about Subarus, he was kind and actually made the process fun! Probably the nicest ... Read More

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Google - Apr 13, 2026

We just had a great experience purchasing a new vehicle from Gold Rush Subaru, specifically Bill McCoy. We knew basically what we wanted when we walked in, a Subaru Forester Hybrid. Bill took us through our options, had me test drive one, and showed us all the features this vehicle had. When they didn't have the color I was hoping for, they did a search and found one in the Sacramento area and had it driven up for me. Bill was not only extremely knowledgeable about Subarus, he was kind and actually made the process fun! Probably the nicest car buying experience I've had. Then, just when I thought the customer service could not have been better, Jesse Lee walked up and introduced himself as my Delivery Specialist, here to help me learn all the features on my new vehicle. He said we'd schedule an appointment in a week or two and he can answer all my questions and show me features I may not have found yet. That appointment was this past Saturday. I thought I had figured most things out by now, but Jesse walked me through things I was not aware of! He's a great teacher and had all the patience in the world for me. Overall such a great experience with Bill and Jesse, and I would highly recommend them both if you are looking to purchase a Subaru. It's our 3rd Subaru, and this one is even more amazing than our last!

Friendly sales people. Enjoyable experience!

Jesse was great! He was so kind and respectful. Subaru is lucky to have him. We will call him again for more instructions. Thank you!!!

Great experience--Jonathan was super helpful. And it took less time to buy my car than it took to buy my oven.

Staff was helpful and friendly.

I have been a customer of Gold Rush Subaru service department, which serviced my 2011 Outback for many years. I just bought a 2026 Hybrid Forester, a car so comfortable and safe, with all the bells and whistles too. Jessica Jasper superbly sold me the car with detailed guidance, quality communication skills, and kind sophistication in her manner, respecting my needs without any pressure. Buying my new Forester was such a streamlined, easy purchase. Thank you too Marcel Staeuble, my mechanic extraordinaire, for taking care of my prior vehicle with such knowledge and expertise. You are golden!

Jessica is exceptional! Not only is she personable and pleasant to work with, but she is also an outstanding sales professional. I recently purchased my fourth vehicle with her assistance, and each time she has made the entire process seamless and stress-free. She consistently goes above and beyond to ensure everything is handled efficiently.

The best car buying experience you could ever have! The whole team was so friendly and genuine throughout the process. Made things super easy and convenient. Bill knows his stuff and helped make it a easy decision to get a new Subaru! Dont make the mistake of going anywhere else!

I had a great experience at Subaru Gold Rush, I purchased a 2025 Subaru Crosstrek. The whole team was so helpful during every step of the process, which went very smoothly and quick. Jessica sent over a walk-through video and answered questions about the colors/features I was looking for before I came in. Shane gave us a test drive, the application, and gave the new car a wash and full tank of gas. Justin got us an amazing interest rate/payment, and Jim put everything together, did an incredible job helping me find the car I wanted, and really made ... Read More

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Google - Mar 24, 2026

I had a great experience at Subaru Gold Rush, I purchased a 2025 Subaru Crosstrek. The whole team was so helpful during every step of the process, which went very smoothly and quick. Jessica sent over a walk-through video and answered questions about the colors/features I was looking for before I came in. Shane gave us a test drive, the application, and gave the new car a wash and full tank of gas. Justin got us an amazing interest rate/payment, and Jim put everything together, did an incredible job helping me find the car I wanted, and really made the whole experience perfect, he made sure I left with a smile on my face. The experience/service was so smooth, I will definitely be back.

Disappointing service experience today. I bought my WRX brand new in July of 23. Since it was July, and I had no reason to use it, I didn't notice for a few months that my windshield washer didn't work. Took it in to get the oil changed a few months ago, and they messed with and said they would need more time than they had to fix it, and asked me to make another appointment. No problem it's not a big deal. Took it in today and they look and see that there was apparently rodents in there ... Read More

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Google - Jan 14, 2026

Disappointing service experience today. I bought my WRX brand new in July of 23. Since it was July, and I had no reason to use it, I didn't notice for a few months that my windshield washer didn't work. Took it in to get the oil changed a few months ago, and they messed with and said they would need more time than they had to fix it, and asked me to make another appointment. No problem it's not a big deal. Took it in today and they look and see that there was apparently rodents in there at some point and probably knocked the hose off. This has not worked since I bought the car so this is not a yesterday issue. I believe it happened on the lot since it never worked in the first place. They said it would be $120 to fix it. I asked about the warranty and they came back that it would not be covered. Now, I have bought my car, my daughters car, and my in-laws car all through this dealership in the last 2 years. 3 cars in 2 years. You really think it's a good business practice to alienate a customer over $120? He did offer to meet me in the middle and charged me $99. Not sure how the middle of 120 is $99, but this was very shortsighted and very disappointing. Update: I got a call from Jim who takes care of people that are less than satisfied. He took care of me, and it's all resolved now.

My experience with this location. Just moved to town and wanted to switch Subaru dealerships. I’ve bought two vehicles from shingle springs and have never had a bad experience there. This place quoted me around $350 for an oil change, tire rotation and a transmission fluid change. When I arrive they send me to a consultant who then says the price is $530 for everything. They said they might be able to discount it around $450 if they talk to management. Who then came out to feel me out about the situation. I told them give me the best price and I ... Read More

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Google - Jan 9, 2026

My experience with this location. Just moved to town and wanted to switch Subaru dealerships. I’ve bought two vehicles from shingle springs and have never had a bad experience there. This place quoted me around $350 for an oil change, tire rotation and a transmission fluid change. When I arrive they send me to a consultant who then says the price is $530 for everything. They said they might be able to discount it around $450 if they talk to management. Who then came out to feel me out about the situation. I told them give me the best price and I will pay it but the dirty sales tactics wasn’t appreciated. They told me they wouldn’t service my Subaru and to leave. Worst service experience I’ve ever had in my life. I work in sales and service so I know what they are doing. Beware!!!

Worst Subaru dealer in the area. Do yourself a favor and go to Shingle Springs Subaru (best in NorCal) or Roseville Autonation Subaru. Both the service department and the sales department at Auburn gold rush Subaru are terrible. First experience was coming in as a cash buyer and making an offer on a vehicle. I was asked to sign a paper for credit info, confused as I am not financing anything I asked if they were going to do a hard credit inquiry. They told me no this will not be a hard inquiry and won’t affect your credit. ... Read More

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Google - Aug 17, 2025

Worst Subaru dealer in the area. Do yourself a favor and go to Shingle Springs Subaru (best in NorCal) or Roseville Autonation Subaru. Both the service department and the sales department at Auburn gold rush Subaru are terrible. First experience was coming in as a cash buyer and making an offer on a vehicle. I was asked to sign a paper for credit info, confused as I am not financing anything I asked if they were going to do a hard credit inquiry. They told me no this will not be a hard inquiry and won’t affect your credit. Still confused as I am paying in full I signed it as they wouldn’t go talk to the finance man with my offer unless I did. I offered a bit lower than asking and got countered for a few hundred more than I wanted to pay. No worries I can look elsewhere. I ended up buying a better used Impreza from Shingle Springs Subaru for any of the rip off used cars gold rush is hucking. Tonight I just received an email stating my credit has dropped 75 points due to a hard inquiry from Auburn Gold, Rush Subaru. Awesome, thanks guys. Jessica is a horrible sales person, she is a shark and is not to be trusted. Took me from a 750 down into the 600s. For convenience I took my Subaru there for service after purchasing as it is closest to my house. Horrible experience with the service department, they actually gave the car back to me in worse condition. Took it back to shingle springs and they were so nice with helping to fix the skid plate, bad alignment, and the a/c system they drained and didn’t refill. They had the inspection report they had just done on the car prior to Auburn working on it and confirmed with me that the mechanics there are subpar and not to be trusted. They also will lie to you and tell you your brakes need to be replaced, they measured my pads 3mm less than two other shops within 20 miles of wear on the brakes. Do yourself a favor and go anywhere but here for your Subaru needs.

Extremely shady sales and service department. Avoid at all costs. We ended up buying our Subaru from another dealership, but brought it to Gold Rush Subaru for some of the recommended repairs since they’re more local. Big mistake. First red flag: the brake scare tactics. At drop-off, we were told the front brakes were “down to 2mm.” Then I brought my husband inside to talk it over, and suddenly they changed the story — now the brakes were “at 3mm.” Weird, considering we had inspection paperwork from two other places (Roseville Subaru and EchoPark) stating they were at 4–5mm — and ... Read More

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Google - Jul 18, 2025

Extremely shady sales and service department. Avoid at all costs. We ended up buying our Subaru from another dealership, but brought it to Gold Rush Subaru for some of the recommended repairs since they’re more local. Big mistake. First red flag: the brake scare tactics. At drop-off, we were told the front brakes were “down to 2mm.” Then I brought my husband inside to talk it over, and suddenly they changed the story — now the brakes were “at 3mm.” Weird, considering we had inspection paperwork from two other places (Roseville Subaru and EchoPark) stating they were at 4–5mm — and we’d driven less than 100 miles since those inspections. They even tried to “prove” it with a random cropped photo of some brakes. That could be any car! When I calmly said it’s normal for customers to question mechanics (especially with this kind of shady behavior), the service manager John actually got mad at me for not blindly trusting them. Unreal. Then came the AC disaster. We brought the car in for an AC evac and recharge, because Roseville Subaru had noted that while the AC still worked, it sometimes took a bit to blow fully cold — likely just a small leak. Gold Rush immediately said it had “a ton of leaks.” Hmm. Hard to trust them after the brake situation. Still, we agreed to the evac/recharge. Chris, our service advisor, guaranteed us the Freon had been refilled. Nope! My husband drove all the way home to Grass Valley in 110° heat with no AC — just hot air blasting in his face the whole way. They never recharged it. We called — understandably upset — and instead of owning their mistake or offering an apology, they were rude and dismissive. At first, I just asked to bring the car back and get a courtesy vehicle while they fixed it. Reasonable, right? They refused. I had just had surgery, I have post-op appointments, and no time to waste gas and sit for another 3+ hours while they correct their own mistake. I was also recently laid off — so no, I don’t have money to burn on gas, time, or repeat repairs. Eventually, they agreed to “put some Freon in” and toss us $15 for gas (gee, thanks). But they kept emphasizing it would “just leak out again,” clearly planning to not fully recharge it — all just to bait us back in for more work we told them we couldn’t afford right now. They act like a small, family-owned business but clearly do not care about their customers. At this point, I don’t trust them to touch my car ever again. After this mess, I’m honestly worried they’ll cause more damage. We’ve dealt with shady dealership mechanics before — one once forgot to reconnect our radiator fan, causing the engine to overheat. Thank god my husband is car-savvy and caught it. Also: they gaslit us about the AC recharge. When we called them out, they tried to claim we never paid for a recharge — because Chris had written it off (as a courtesy, since we were told the diagnostic fee would go toward the repair, which is standard everywhere). So apparently because he didn’t charge us, they think we came in just to have our AC drained and not refilled?? Who would do that? What the actual hell? This whole experience has been beyond frustrating. They lied about the brakes, left us without AC in July, treated us like we were the problem for asking questions, and now try to twist the narrative to dodge accountability. We own two Subarus and were hoping to support a local shop. But they’ve lost our business for good — and we’ll make sure others hear about this, too. Do yourself a favor — go anywhere else.

On March 17, 2025 i went into Gold Rush Subaru to purchase a car. The sales man Paul i dealt with admitted he was only going to be with the company another month before leaving. That being said, they did have a car with the price i wanted. I decided to pre pay for a lift kit and a 2” tow hitch. The day i purchased it was raining so Paul said when we bring it back for the extra work they would clean and detail the car. Paul also said he would help us along the way to get our additions onto ... Read More

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Google - Apr 22, 2025

On March 17, 2025 i went into Gold Rush Subaru to purchase a car. The sales man Paul i dealt with admitted he was only going to be with the company another month before leaving. That being said, they did have a car with the price i wanted. I decided to pre pay for a lift kit and a 2” tow hitch. The day i purchased it was raining so Paul said when we bring it back for the extra work they would clean and detail the car. Paul also said he would help us along the way to get our additions onto the car. The 2” tow hitch would be ordered and come within 2 days. The lift kit would also be ordered but take a bit longer to get in because it’s a non Subaru part. After multiple calls to Paul, Jim, Bill, Colin, Chris (head of service department) and trying to get ahold of the regional manager Troy Taylor (even though i was told i didn’t need to speak to him), two weeks later we were told by Chris the parts were in and they would be put on in one day. On Monday the 31st i was told to drop my car to have the work done. When i got there i was then told not only was the lift kit not going to be put on but that it hadn’t even been ordered yet. We spoke to Alex (the manager of the parts department) who was surprised at the situation stating he hadn’t even been aware of this but guaranteed the 2” tow hitch was in stock, so as soon as the lift kit came in we could come back and get both put on. Friday April 4th the parts had arrived and i dropped off my Subaru. Saturday the 5th i returned to pick it up. I immediately noticed the tow hitch was wrong, it was too small. Alex (the weekend store manager) told me it was a 2” hitch. I left but then physically measured the tow hitch, it was the wrong size. I immediately returned to Gold Rush Subaru where Alex admitted it was the wrong size and couldn’t install a 2” hitch on my car and that it wouldn’t work on my specific model. So instead without informing me or me giving any permission, they installed a 1 and 1/4” hitch. Alex admitted he didn’t want me leaving empty handed even though i cannot even use the 1 and 1/4” hitch. I was told specifically by my salesman, the service department and parts department i would receive 2” hitch. They all lied. I demanded they fix it or take it off and refund me the money since i prepaid. On April 10th i dropped off my Subaru to have the 1 and 1/4” hitch removed. The next day when i was returning to pick up my car a service technician told me they could all of a sudden install a 2” hitch because i had the lift kit put on. I was over all of them and this insane situation. Gold Rush Subaru is seriously ridiculous. By the end of all this i had spoken to every manager of every department and each of them dropped the ball. I want everyone to know what an awful experience i had here. None of them communicate with each other or to their customers and the customer definitely has to pay in the end. The purchase process was the only simple and easy thing in this experience, but once they got my money it all went down hill. I missed time from work for the multiple drop offs i had to do. Unfortunately, trusting them in the beginning, i also prepaid for 6 oil changes and tire rotation and now need to trust them to do such a simple task. Throughout the entire debacle no one ever apologized to me or even admitted they did wrong. All they continued to do was push me on to another person or another department. Do not waste your time or money by buying a vehicle from them.

Went to test drive a used Ascent. On the drive there was a constant vibration. The salesman said it was the road. This was a flat out lie. I’ve driven dozens of vehicles on that road over 15 years and there has never been any vibration. He lied to us about a faulty car to try to make a sale. So we went elsewhere to buy our Ascent.

My wheel fell off because of the wrong torque holding the bolts. $1000 to repair. The dealership ignored my letter sent after the 100 mile tow by AAA. The only reply I received to this review is that the dealer cannot find my letter of August 14,2024, regarding my wheel falling off.

incompetent

Took our 2019 Accent in for some maintenance. One of the issues were the rain sensor stopped working. Told them numerous times the little pad needs to be replaced. They charged $100 for an assessment, then wanted to charge and additional $375 to fix it. We declined because we knew what the issue was and again told them numerous times. Took it to shop down the road and they replaced the little pad for $24. Works like new again.

I paid $500 for 10 oil change/service that included tire rotations. After the fifth appointment I noticed extreme wear on my front tires. The service manager explained the wear was due to wheels being out of alignment. After checking the alignment, it was found that one rear tire was out of alignment. Front tires were aligned. It was very apparent to me and three other non affiliated tire professionals that the wear was due to tires not being rotated. The manager also admitted that workers in the service department sometimes neglect to rotate tires. Gold Country Subaru has not honored their ... Read More

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Google - May 16, 2024

I paid $500 for 10 oil change/service that included tire rotations. After the fifth appointment I noticed extreme wear on my front tires. The service manager explained the wear was due to wheels being out of alignment. After checking the alignment, it was found that one rear tire was out of alignment. Front tires were aligned. It was very apparent to me and three other non affiliated tire professionals that the wear was due to tires not being rotated. The manager also admitted that workers in the service department sometimes neglect to rotate tires. Gold Country Subaru has not honored their contracted commitment, causing premature need to replace my tires.

Warning: DO NOT purchase a used vehicle from this dealership and be especially wary of the salesman named Bill M. On 5.1.2024, I told Bill I wanted to take a 2017 Subaru Forester, VIN: JF2SJAWC3HH428284 for a pre-purchase inspection at a local Subaru shop, he hesitated and reluctantly agreed (I should have walk then). The garage inspected the car for app 30 minutes, then showed me FOUR serious issues which needed immediate attention: suspension bushings were torn or loose on all 4 corners, requiring new control arms. Brake rotors were so rusty that they caused a rotational dragging noise - needed new ... Read More

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Google - May 3, 2024

Warning: DO NOT purchase a used vehicle from this dealership and be especially wary of the salesman named Bill M. On 5.1.2024, I told Bill I wanted to take a 2017 Subaru Forester, VIN: JF2SJAWC3HH428284 for a pre-purchase inspection at a local Subaru shop, he hesitated and reluctantly agreed (I should have walk then). The garage inspected the car for app 30 minutes, then showed me FOUR serious issues which needed immediate attention: suspension bushings were torn or loose on all 4 corners, requiring new control arms. Brake rotors were so rusty that they caused a rotational dragging noise - needed new brake on all 4 wheels. An alignment was badly needed. In addition the AC blower motor needed replacement. The repairs would cost over $5K. When I asked Bill if he would fix it or discount the price so I could, he arrogantly replied absolutely not. I then asked him if he was going to place it back on the lot for sale without making the necessary repairs, he said "absolutely I am, there is no safety issues with the car and it has 90,000 miles", and that neither he or the dealership could possibly know that the car had these problems. I then reminded Bill that he and his dealership assured me that a thorough inspection was completed, that the technicians at the garage needed only 30 minutes to find the problems. He obviously knew of the issues. I told him I felt obligated to leave a review to warn other customers that Gold Rush Subaru is knowing selling cars with major mechanical problems, he responding by saying I was threatening him. Then said he never told me he was putting the car back on the lot with a fix, but that he needs to ... you guessed it: "talk to his manager"! I looked at the room of 5 technicians and reminded Bill that they heard him tell me he was placing it on the lot without a fix just a minute prior. He then said again that they can't know everything about the cars they sell and said I'm done talking to you. My experience may have been unique, but I really doubt so as an honest person would have responded by apologizing for the oversight and offered to fix the issues; Bill did the exact opposite! Very slimy experience! At last check on 5.2.2024, this silver 2017 Forester remains listed online -- I guess Bill's manager is on vacation, or they haven't had time to update the listing - yeah, that's probably it.

Disappointing experience overall. Literally ready to sign paperwork for the car sale today and magically the down payment required went up $500. Waste of time and waste of a morning trying to make a sale work. Will be looking elsewhere for our vehicle purchase and for a dealership who can help show us we matter and are valued.

Update: the sales team is wonderful, and made us feel like family. The service team on the other hand is impersonal and aloof. If you care to have your car cared for by the same dealership that you lease or buy from, I recommend visiting a different location. So much for first impressions, because this series of bad experiences has left a very bad impression. ————— Shea and I visited Subaru the other evening and had an experience I’ve never had in my long 52 years of living. Now understand this, I am equal parts anxious and pressure-resistant; which makes me ... Read More

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Google - Apr 7, 2024

Update: the sales team is wonderful, and made us feel like family. The service team on the other hand is impersonal and aloof. If you care to have your car cared for by the same dealership that you lease or buy from, I recommend visiting a different location. So much for first impressions, because this series of bad experiences has left a very bad impression. ————— Shea and I visited Subaru the other evening and had an experience I’ve never had in my long 52 years of living. Now understand this, I am equal parts anxious and pressure-resistant; which makes me a very difficult sale when it comes to traditional care sales people. I hate when folks try to manipulate me. And I can smell that sort of thing from down the street. You push me, you’ve lost me. You swarm like sharks and I’m out. Robbie and Jim are the antidote to that stereotypical bullshit. Robbie is wonderful. His enthusiasm is contagious, and he brought as much excitement as knowledge to our encounter. He was a pleasure to be around, from beginning to end. I felt like he was genuinely interested in our process. His sense of humor and gentle approach kept me feeling engaged and comfortable to proceed. We can’t say enough positive about Robbie and are so grateful he took care of us. Jim came by the desk and brought a warm personal touch as well. He’s a natural engager, bringing humor and experience. And we’ve stopped by the dealership a couple times since the sale and Jim greeted us and helped us without question. He’s a good guy that has made us feel like we’re a part of the Subaru family. Jessica in finance was also a pleasure to work with, staying with us past closing to sign all those papers. All said, this experience was wonderful. Mainly because of the people. So if you’re at all like me, and hate the typical too-much-cologne high pressure run around, visit my friends at Gold Rush. Their cars sell themselves, which is lovely. Pictured is Clare our dog, who loves our new ride. Thanks Gold Rush!!

Gold Rush sold me a used Subaru that has been nothing but a total disaster. Within the first year I have had to replace the clutch, the axel, the differential, both control arms and other consistent small problems. I have poured nearly 10K into this almost $25K vehicle in one year and every time I get it back from the mechanic some new issue arises. Buyer BEWARE! They do not stand behind their product, they do not do thorough inspections before selling, and they misrepresent their "extended warranty" coverage. Such a disappointment...

Friendly Staff. Helpful people. I dropped off my car in May to get a Check Engine Light diagnosed. Long story short, i pick it up almost 2 months later still not fixed because of some reasons on my part. Anyways, They ask that you return the loaner car with the same amount of fuel in it as when you picked it up. Well thats fine and understandable, but i wanted to be the best customer, had it washed and inside detailed, since i received it absolutely disgusting and an awful stench coming from inside. I also topped off the tank absolutely ... Read More

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Google - Jul 15, 2022

Friendly Staff. Helpful people. I dropped off my car in May to get a Check Engine Light diagnosed. Long story short, i pick it up almost 2 months later still not fixed because of some reasons on my part. Anyways, They ask that you return the loaner car with the same amount of fuel in it as when you picked it up. Well thats fine and understandable, but i wanted to be the best customer, had it washed and inside detailed, since i received it absolutely disgusting and an awful stench coming from inside. I also topped off the tank absolutely full. Just so that i can get back into my car with the gas light on and no signs of them taking care of my property, they dug through my glove box to 'find warranty paperwork' (WITHOUT PERMISSION) Just to find no paperwork in there, and just casually threw everything back inside the glovebox leaving napkins on the floor, and an extra shift knob i had in a bag- pulled out of the bag, and thrown into the glovebox. Disrespectful, care free people. I dropped off my car with almost a full tank and received it empty, paid 40$ PLUS 80$ to fill the tank, just to get back into my 'still inoperable' car and had to put another $80 in fuel into that car to get home and park it. $120 i paid that day, and not one ounce or gram of effort from Subaru to ensure that i would be back for service, because i wont.

Be very very careful before you buy a Subaru. As difficult as it is for me write this I’m compelled to share my recent experience with Subaru. My mother was a life ling subaru owner, she passed her car down to me and that’s what I drove through high school. So no shock, when it came time for my wife and I buy her a new car we went to what was familiar. We wanted reliability and safety so we went to Subaru and bought a new car in 2015. Unfortunately, my high school experience with Subaru has no ... Read More

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Google - Jun 20, 2022

Be very very careful before you buy a Subaru. As difficult as it is for me write this I’m compelled to share my recent experience with Subaru. My mother was a life ling subaru owner, she passed her car down to me and that’s what I drove through high school. So no shock, when it came time for my wife and I buy her a new car we went to what was familiar. We wanted reliability and safety so we went to Subaru and bought a new car in 2015. Unfortunately, my high school experience with Subaru has no correlation to today. The car has 82k miles on, we stared having issues with it at about 80k and at the time of writing this the motor is blown, or so they think. We brought the car in for the same code 3 times. In the second time they replaced a part and it was fine for about a month and then all the same issues reappeared so we took it in for the third time. The service representative said it could be the part they fixed causing the issue or a lack of maintenance. Knowing the oil changed we done I felt confident the issue was the part however; they couldn’t tell me for sure what the problem was until the pulled the motor and that would cost 3k, which doesn’t include any parts and even if it was determined to be a bad part that It still isn’t guaranteed that Subaru would cover the cost of repairs. So, based off their recommendation I called Subaru for guidance. I was told that nothing will be done without me agreeing to pay 3k for the motor pull and the cost could reach up to 10k. To be fair the woman I spoke to at Subaru was polite and prompt, I believe the failure occurred at the dealer level. The information I received from the service representative was “apparently” inaccurate, I actually believe him, I think he was honest and was overridden by his supervisor but, I’m speculating. Our service representative said it could be the repair and part they replaced and his boss said the opposite-case closed. We did our services on time; now again, in complete transparency, there was a few times 3k turned into 5 but that was maybe 3 times in 82k miles. That doesn’t sound like “abuse” to me. So our car with 82k miles on it is gone and there was nothing but miscommunication and dead ends on the part of Subaru. Be careful when buying from Subaru, there are plenty of other car dealers out there, don’t get hung up on the Subaru experiences of yesteryear, they’re not the same company as they were back then.

Buyer beware - shady sales practices are alive and well at this dealership. After agreeing to a price while on the lot for a 2019 Cross Trek, the salesman tried to slide in a $600 charge for some ridiculous coating on the interior and exterior of the vehicle (Zynex?). When the charge was caught the salesman said all used cars get this treatment. When asked why this amazing add-on wasn’t listed on the window sticker or included in the posted price, the salesman said because “it would require an addendum” - whatever that means. Needless to say, I walked. I found ... Read More

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Google - Aug 23, 2021

Buyer beware - shady sales practices are alive and well at this dealership. After agreeing to a price while on the lot for a 2019 Cross Trek, the salesman tried to slide in a $600 charge for some ridiculous coating on the interior and exterior of the vehicle (Zynex?). When the charge was caught the salesman said all used cars get this treatment. When asked why this amazing add-on wasn’t listed on the window sticker or included in the posted price, the salesman said because “it would require an addendum” - whatever that means. Needless to say, I walked. I found the exact same vehicle with 7k less miles at the Shingle Springs dealership and paid the same amount with no slimy sales tactics on unsuspecting customers.

Right off the bat, the salesman was dishonest, rude and obnoxious. Not going to give them my business.

I bought my truck from there, I have never been treated so well no pressure, never regretted being there,gave us time to think things over, they never tried to push us into the truck, very smooth fast transaction. Thank you Earl for your kindness and James in finance for getting us our truck. We will be back.

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Don't waste your time if you're a first time buyer unless you have established credit. Staff seemed to have a air of arrogance. I love my Subaru but after how a friend was treated there I will drive out of my town and way to avoid their service in the future.

BEWARE! Certified Pre-Owned vehicle fraud. Test drove a certified pre-owned Outback 3.6R on 12/17, heard a noise in the left front before even getting to a public street. The salesman claimed to hear nothing. Asked that the vehicle be checked and found that the left front strut needed replaced. Struts, of course, are part of the CPO checklist and this should have been caught before the car received CPO certification. 12/18, took the repaired vehicle to our mechanic for a pre-purchase inspection. Leaks were found in the timing cover and the rear main seal on the motor. Both of these also should ... Read More

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Google - Dec 22, 2020

BEWARE! Certified Pre-Owned vehicle fraud. Test drove a certified pre-owned Outback 3.6R on 12/17, heard a noise in the left front before even getting to a public street. The salesman claimed to hear nothing. Asked that the vehicle be checked and found that the left front strut needed replaced. Struts, of course, are part of the CPO checklist and this should have been caught before the car received CPO certification. 12/18, took the repaired vehicle to our mechanic for a pre-purchase inspection. Leaks were found in the timing cover and the rear main seal on the motor. Both of these also should have been found, and repaired, prior to the vehicle receiving CPO certification. Took the car back to the dealer and was told that they would repair the vehicle. 12/21, called the dealer and the salesman said the dealer would, "Just wholesale the car or sell it to someone who would take it as is." Then, later the same day, they said they would repair the car as promised and sell it to us. No thank you. A dishonest dealer slapping CPO certification on cars that have not been properly inspected. These three repairs would have cost thousands of dollars for a trusting, unsuspecting buyer down the road. The vehicle is still up on their site as certified pre-owned. Shop elsewhere.

I took my car in for a service recall replacement and they said it would be an hour and a half, at 2 hours I went in to check and they said they're waiting on the part. The lack of customer service was really frustrating. I ended up having to take a rental car home and come back the next day for my own car.

When we were there they did not come out to try to help us

Worst service department I've ever had the displeasure of dealing with. Very rude and patronizing.... You can tell these folks really hate their job. We now drive the extra 20 minutes down to Roseville so we don't have to give these guys our business.

I have an upcoming service appointment to replace a bad sensor which was replaced in May. Having the same problem in september I called the service department 3 times in 2 days just to see if the may senor replacement is under warranty. I have left 1 voice-mail and 2 verbal messages for a call back. I still have not heard from them. Pretty poor service. They previously have been pretty good. They must be having some employee problems September 2020.

Super disappointed, made an appointment to test drive and purchase car, got pre approved, only to see an email sharing car had been sold prior to getting to appointment. When I called to question why we weren’t given the courtesy of a phone call or opportunity to move forward, Troy Taylor was defensive, unprofessional and rude. Troy raised his voice, speaking over me and actually Hung up the Phone on me. Advice for potential buyers, take heed Advice for Troy, you might want to consider a course in Customer Relations & Marketing Advice for Dealership I believe Troy’s ... Read More

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Google - Aug 15, 2020

Super disappointed, made an appointment to test drive and purchase car, got pre approved, only to see an email sharing car had been sold prior to getting to appointment. When I called to question why we weren’t given the courtesy of a phone call or opportunity to move forward, Troy Taylor was defensive, unprofessional and rude. Troy raised his voice, speaking over me and actually Hung up the Phone on me. Advice for potential buyers, take heed Advice for Troy, you might want to consider a course in Customer Relations & Marketing Advice for Dealership I believe Troy’s Dad, you might want to reconsider having Troy be in his position, he is a direct reflection of your business Worked out for us: We were able to purchase the car my son wanted at another Subaru dealer with no negative experience what so ever!!

Don't deal with them!

This happened a few months back, but experience here was sketchy. I originally took my car in for an allignment, but after waiting there for 4+ hours and finally getting my car back, I noticed it was still pulling to the right. The first day the "printer for the allignment machine was out of ink" or something like that, so I couldn't get a print out of how the tire specs were. I took my car back there a few days later, and wait another 4+ hours until a mechanic took me into the back to show me the ... Read More

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Google - Apr 8, 2019

This happened a few months back, but experience here was sketchy. I originally took my car in for an allignment, but after waiting there for 4+ hours and finally getting my car back, I noticed it was still pulling to the right. The first day the "printer for the allignment machine was out of ink" or something like that, so I couldn't get a print out of how the tire specs were. I took my car back there a few days later, and wait another 4+ hours until a mechanic took me into the back to show me the computer, and that everything was now perfectly in spec after they re-did the alignment. I asked why every tire was out of spec, if I just got the allignment yesterday, (and they claimed it was done) I Never got a straight answer. Well I leave thinking everything is fine. 2 months later MY TIRE FELL INTO MY WHEEL WELL. whatever mechanic did the allignment didn't tighten down one of the camber bolts on the inside all the way, and the bolt fell off, causing my tire to fall inward (thankfully it didn't fall outward and cause more damage or an accident) well I get my car towed back to Subaru and they suggested possible vandalism. Clearly that was the more logical option right? That someone had crawled underneath my car, and loosened an obscure hard to reach bolt behind my tire.. and not that one of their techs messed up. Gold Rush ended up replacing the bolt for free, and inspected the to see if it caused damage, which they claimed it didn't, aside from rubbing the inside of my tire a little bit.. I just can't believe the dodgy, awful service I received from what I had originally believed to be a reputable eatablishment.

The salesman was not informative about the the features of the vehicle and basically told me the car sells itself.

My wife loves them. She never misses a service. What I see is “preventative maintenance as a profit center.” The amount of money she’s spent could have paid for repairs many times over. I wouldn’t be surprised discover that she’s paid more in preventative maintenance than the car cost. -Guy with a toolbox always in the trunk.

Went here to test drive a crosstrek and they didn't have a single one on the lot. I understand they are selling fast but there needs to be at least one there for those of us that want to test drive something before we buy it. The staff was friendly even though they didn't have a car to test drive.